KalaIndia

We want you to love what you ordered, but if something isn’t right, let us know. We’ll give you an exchange on that piece in a different size. In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if the product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging with original tags, for an exchange, within 7 days from the date on which these goods are delivered. Once received, the customer care team will see if all conditions are met, your exchange would be processed.

Please note:

1.  Products once delivered cannot be returned. It can only be exchanged for another product
2. Items will be considered for exchange only if it is unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event of any products are delivered without tags.
3.  Provided Potli bags, should be included with your return
4.  All custom-made orders are non-returnable.
5.  No returns/Exchanges on discounted Products
6. We do not Return/exchange Gift Cards

Exchange in India 

Step 1

To return an item, the customer must write to us at info@kalaindia.in
Alternatively, the customer may call/WhatsApp us at our customer care number +91-8602055590, within 7 days of delivery of the shipment.

Step 2

Please await a mail confirmation from our end for initiating the return. We will try to arrange for a pick-up through our courier partner Just in case, their service is unavailable at your address, we request to self-ship it at our address.

Step 3

Pack your return securely, in the original package and Courier the parcel back to us. Details will be shared in the email.

Exchange Outside India

Unfortunately, at this moment, we do not permit any returns or exchanges for international orders, unless the product is damaged or defective, or if product delivered is different from what you had ordered.