KalaIndia

RETURN & EXCHANGE POLICY

We want you to love what you ordered, but if something isn’t right, let us know. We kindly request you to review our RETURN & EXCHANGE POLICY thoroughly to ensure a smooth shopping experience with Kala. By making a purchase, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined below:

POLICY FOR SALE ITEMS & COUPON CODES:

• Items purchased on sale or using a coupon code are not eligible for returns, refunds, or exchanges.

CUSTOM-MADE ITEMS:

• Customized products are not eligible for returns, refunds, or exchanges.

INTERNATIONAL ORDERS:

• International orders are not eligible for returns, refunds, cancellations, or exchanges.

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REFUND POLICY:

We do not offer refunds on any orders.

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EXCHANGE POLICY:

Products are eligible for exchange if:

• The issue falls under "Wrong Size/Fit" or "Defective/Wrong Product."
• The items were not purchased on sale or using a coupon code.
• The product is unused, unworn, unwashed, undamaged, and all labels and tags are intact.
• We are informed within 3 days of delivery.

Note: Exchange requests can only be made once.

To initiate an exchange, please contact us at info@kalaindia.in or +91 8602055590.

Once we confirm your request, please ship the product back with your name, address, contact number, email, and order ID on the parcel.

Please retain the courier receipt for tracking purposes, as we are not responsible for any lost shipments. Return shipping costs are to be covered by the customer.

RETURN POLICY:

Products are eligible for a return if:

• The item is the Wrong Color/Style.
• The item was not purchased on sale or using a coupon code.
• The product is unused, unworn, unwashed, undamaged, and all labels and tags are intact.
• We are informed within 3 days of delivery.

To request a return for store credit, please reach out to us at info@kalaindia.in or +91 8602055590.

After acknowledgment, please send the product back with your name, address, contact number, email, and order ID on the parcel.

Please keep the courier receipt safely, as we are not responsible for any lost shipments. The cost of returning the product is to be borne by the customer.

Store credit will be provided after the product passes a quality check, with the amount being the original purchase price minus any shipping expenses paid by Kala to receive the item. This store credit has no expiration date and will be emailed to you upon successful processing.

Return Address:

Kala India
#25, WOC Road, 10th Main,

Shivnagar, Rajajinagar 

Bangalore 560010

📞 Tel: +91 86020 55590
💌 Email: info@kalaindia.in

Thank you for choosing Kala India!