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KalaIndia

Faqs

01. About Jutti

What is a jutti? What makes them unique? What are the origins and history of juttis? A jutti is a type of traditional footwear, crafted from leather. It is typically flat or slightly heeled and has a pointed toe.

What occasions are jutti’s suitable for?
Jutti’s are suitable for a range of occasions, from formal events such as weddings to casual outings like shopping. One can wear a simple leather jutti to a casual lunch with friends, whereas a more embellished pair of juttis may be worn to a wedding or formal event

Can juttis be customized?
Yes, juttis can be customized with various embellishments, fabrics, size and colours. Many artisans and designers offer personalized jutti options to suit individual tastes or requirements. One may choose to custom order a jutti with their initials embroidered on the jutti or request a unique colour or fabric for a particular occasion.

Are juttis comfortable to wear?
YES, juttis are generally comfortable to wear due to their soft leather and cushioned insole.

02. Sizing and Fit

How to choose the right size of jutti?
It is recommended to measure your foot with and compare it to the size chart. If you are in between size, we recommend sizing up to next full size.

Are Juttis meant to fit sung or loose?
They fit snugly at first, but will
stretch slightly with wear. There
is no RIGHT or LEFT in the jutti, but once worn, jutti will take the shape of
your feet.

03. Care for Wear

More you wear better they fit: All our products are handcrafted with leather. There is no RIGHT or LEFT in the jutti, but once worn, jutti will take the shape of your feet. : Since! I am handcrafted, I’ll need a lil’ care. Made of leather, I generally don’t bite yet you can apply a touch of coconut oil to my inner lining overnight to make me softer and smoother than I arrived and I’ll ensure I am always comfortable for you.

Store at its Best: All our products are made out of leather therefore it’s important to keep them wrapped in Muslin bag. Since muslin is soft, and protects your jutti from weather change, it will make sure that the embellishments of the products do not get spoiled.

Neat and Clean Makes a Perfect Pair: All our products are natural and can tend ages, hence to retain the beauty and shine for years to come, wipe gently with a damp cloth, however if the dirt doesn’t come off, you can use a toothbrush that has been dipped in a solution of mild washing soap and water. Jutti’s with elaborately embellished and embroidered work must only be dry-cleaned.


Dry and Store: All of us know leather and moisture do not go well together. Make sure your jutti’s are not exposed to it. In case it gets wet, do dry them naturally, out in the sun before storing them back.

04. Shipping and Return

What are the shipping charges? How long does it take to receive my order?
We offer FREE shipping and COD across India
The delivery times depends on the delivery address. Generally, it takes 5-8 working days for shipping.

Do you ship internationally?
Yes, we do provide worldwide shipping, so you can enjoy our exquisite juttis no matter where you are located. Additional shipping charges may apply depending on your destination.

Do you provide refund?
We don’t provide refund on any orders.

Can I exchange my product with other?
Yes, we offer a hassle-free return and exchange policy only if it is unused and with all tags still attached. You can exchange them within 30 days of purchase

Do I need to pay for return shipping?

If you are returning an item due to any defect or an error from our end, we will cover the return shipping cost. Otherwise you will be responsible for the return shipping cost

05. Order

How do I place an order on your website
You can place an order by selecting the item you want to purchase and adding them to your car. Then, proceed to checkout and follow the prompts to provide your shipping and payment information

Can I cancel my order after it has been placed
Yes, you can cancel the order, but before the order is dispatched. To cancel the product you can call to our customer care number. +91 8602055590

How do I track my order?

We’ll send you a tracking number via email once your order has shipped. All you need to do is visit our courier partner website and track your order. Alternatively you can call on our customer care number to know your order status +91 8602055590


Can I change my shipping address after I’ve placed my order?
If your order is not shipped yet, in that case you can change the address, you need to contact us as soon as possible for change of address

06. Payment

How do I make a payment on your website?
You can make payment using credit card, debit card, net banking, UPI and wallets such as PhonePe, Amazon Pay, and MobiKwik. We use secure encryption technology to protect your payment information.

Do you provide Cash on delivery?
YES, we do offer COD across India.